FAQs
Shipping & Delivery
How does shipping work?
Orders are usually shipping within 48 hours. Once your order has shipped, you’ll receive an email with tracking details so you can keep a close eye on your order. This is the best place to get an update on your delivery. For expected delivery times, see our shipping page.
How much does shipping cost?
We have a flat rate of $10.95 for all Australian orders and FREE SHIPPING for orders over $200. We also offer express delivery starting from $18.
Where is my item shipped from?
Your order is fulfilled and shipped from our Melbourne warehouse in Victoria, Australia.
Do you ship internationally?
Yes we do! Sunreal Days currently accepts orders from New Zealand, United Kingdom, United States and Canada. International shipping generally takes 1-2 weeks. See our shipping page for more detail.
Exchange & Refunds
Can I return my purchase for a refund?
Absolutely! If you’re not 100% satisfied with your new product, please contact us right away via our email and we'll do our best to solve them. hello@sunrealdays.com.au
We offer returns for 30 days from date of delivery/receiving of order. The customer covers the cost for the return postage.
You can see our full refund policy here.
Can I swap my product for another size?
We don't offer direct "exchanges". We recommend purchasing your desired item immediately and sending your original item back for a refund.
Postage cost to return an item is paid by the customer and is not reimbursed by Sunreal Days.
You can see our full refund policy here.
How do I start the process of a return/refund?
You can contact us via our form here.
Or send an email to: hello@sunrealdays.com.au
Product Information: Zip Up Towel Hoodies
How do I choose my size?
Check out our size guide page which consists of garment measurements and photos of various sized models.
If you're still unsure, then follow these steps:
1. Grab your favourite loose fitted t-shirt
2. Lay it flat – Measure the width across
3. Compare those measurements with our size chart in the help centre.
Where are your Towel Hoodies made?
Our Towel Hoodies are designed in Australia and the exclusive prints are created by the founder, Laura. Our products are manufactured in partnership with a trusted factory in China that follows strict ethical standards, ensuring fair wages, safe working conditions, and environmentally responsible practices.
What are the Towel Hoodies made from?
Our hoodies are made from 100% Terry Towel cotton, with a plush, velour finish on the outside. There isn't a second layer or water proof fabric. This ensures wear all year round, even in the warmer weather. The cotton is soft on the skin and absorbs water faultlessly.
We use the highest grade zip to eliminate jams in the fabric and also ensures little fingers can use them.
What are they used for?
Our towel hoodies are designed for all types of people, from toddlers to the elderly.
Children use them for swimming lessons, pool play & beach trips.
Teens & Adults use them for squad training, aquatic centre activities surfing and ocean dips.
They're warm and absorbent, making it the perfect coverup for all water adventures.
Are your Towel Hoodies suitable for travelling?
Yes! Sunreal Days towel hoodies are easy to pack - especially if you can get them back into their original zip-lock bag, making them perfect for traveling.
Customers have found them useful on family holidays, including cruise ships, caravanning, camping and resort style holidays.
Do the Towel Hoodies offer sun protection?
Absolutely! Our beach robes cover most of the body making them an essential accessory for your outdoor adventures.
Not only do our robes offer protection from Australia's hash UV, but the plush cotton also acts as the perfect insulation when the wind picks up.
Product Information: Sand-Free Towels
What are the Sand-Free Towels made from?
Made from recycled plastic, our eco friendly towels are truly sustainable. The fabric consist of 80% Polyester and 20% Polyamide.
What makes them repel sand?
Our towels are made from tightly woven waffle fabric, with a smooth surface, which prevents sand from sticking to it, even when the towel's wet! The fine fibres cause the sand to fall off easily with a quick shake, making them the ideal accessory for beach trips.
Are your towels suitable for travelling?
Absolutely! These are so compact, they make the perfect travel accessory for your holiday and come in a convenient matching draw-string bag.
What size is your Sand-Free Beach Towel?
They measure at 180cm x 90cm.
Our beach towels are extra generous in size offering more bang-for-your-buck! They're larger than other sand free brands on the market.
What size is your Sand-Free Gym Towel?
Compact and light, it measures at 90cm x 50cm.
What makes these towels antibacterial?
The rapid drying time prevents moisture build up, reducing funky smells and mildew.
The gym towel is great for all types of fitness activities, from yoga, meditation and more intense workouts. They can be used in sauna or steam room too.
Offers, Sales & Discounts
Does Sunreal Days hold sales and discounts?
Occasionally we will have a sale and we'll advertise via our social media channels and our email newsletter.
Sign up to our newsletter and receive a 10% discount code for your first order if you're a new customer. The form is in the footer of our website.
Can I purchase your items in a store?
Unfortunately Sunreal Days is an online store only. We do have a few stockist currently. Check our our stockist page for further information.