Refund Policy

We're confident you'll love your new Sunreal Days product. If for any reason you're not completely satisfied, you can return it for a refund within 30 days of delivery.

To qualify for a refund, the item must be unused and returned in its original packaging.

Please note that shipping costs are non-refundable.

To process a return, visit our RETURN CENTRE.

Is My Return Eligible?

1. Your item needs to be unused, unmarked, unwashed and odour-free.
2. It must be in the original packaging and must be in original condition, including attached swing tag.
3. The item has to be placed in the post within 30 days of the receiving the order.
4. Postage cost to return an item is paid by the customer and is not reimbursed by Sunreal Days (see below for more information).
5. Sunreal Days reserves the right to refuse a return if it does not meet the conditions outlined above.

Postage cost for Return/Exchange

The cost involved in returning an item to Sunreal Days will not be covered or reimbursed by us and is the customers sole responsibility. However, in the case of a faulty product or incorrect product was sent, a full refund will be offered, and postage costs reimbursed.  We will provide you with a prepaid postage label via email at a fee of $10 to make the process as easy as possible. 

Postage Cost for International Orders

Please choose your product wisely as the returns postage cost is to be covered by the customer and can be very expensive when using your own international postage method. It is not reimbursed by Sunreal Days.

We are unable to provide you with a prepaid postage label as we're based in Australia and use a different postage system.

Exchanges

We don't offer direct exchanges.

If you'd like a different item simply return your original item for a refund via our RETURNS CENTRE and then place a new order through our website. This ensures you receive your preferred item as quickly as possible.

If your item is faulty or damaged, we'll happily replace it in accordance with our warranty policy.

Please note: This policy applies only to items purchased directly from the Sunreal Days website (sunrealdays.com.au). If you purchased your item from one of our stockists, please contact the original place of purchase, as returns and exchanges are subject to their store's policy.