Refund Policy
Do you have a refund policy? Yes we do!
We offer returns for 30 days from date of delivery/receiving of order.
To process a return, visit our Return Center.
Is My Return Eligible?
- Your item needs to be unused, unmarked, unwashed and odour-free.
- It must be in the original packaging and must be in original condition, including attached swing tag.
- The item has to be placed in the post within 30 days of the delivery/receiving of order
- Postage cost to return an item is paid by the customer and is not reimbursed by Sunreal Days (see below for more information).
- Sunreal Days reserves the right to refuse a return if it does not meet the conditions outlined above.
Postage cost for Return/Exchange
The cost involved in returning an item to Sunreal Days will not be covered or reimbursed by us and is the customers sole responsibility. However, in the case of a faulty product or incorrect product was sent, a full refund will be offered, and postage costs reimbursed. We will provide you with a prepaid postage label via email at a fee of $10 to make the process as easy as possible.
Postage Cost for International Orders
Please choose your product wisely as the returns postage cost is to be covered by the customer and can be very expensive when using your own international postage method. It is not reimbursed by Sunreal Days.
We are unable to provide you with a prepaid postage label as we're based in Australia and use a different postage system.
Exchanges
We only replace items if they are defective or damaged. To avoid the disappointment of missing out on your favourite item we don't offer exchanges. We recommend purchasing your desired item immediately and sending your original item for a refund.
The above policy only applies to items purchased on the Sunreal Days website (sunrealdays.com.au) all other items must be returned to the original place of purchase and adhere to that stores policy.